Well I can tell you from experience that I had the worst moment in my life flying with this company. Thought I was going to die........ Was flying from New York to London and one hour into the flight there was a massive bang.... Apparently one of the engines had blown or something got stuck in it........... We ended up turning around and flew back to NYC, it was possibly one of the scariest things I have ever experienced and too make things worse instead of giving us a hotel to stay in they made us sit in the airport for 5 hours trying to fix it. I ended up flying 60 hours in 3 days and had minimal sleep, was I glad to get back to Melbourne after all that!