Here is another email i sent the club. I swear the have problems. "Hello. Im just emailing about tickets that i am looking to purchase. I live in Australia and will be coming to england in August. I will be purchasing tickets to a few games. Burnly (h), Stoke (a), Spurs (h). I was wondering do i pick the tickets up at the stadium or do they get sent to my house?" There Reply " Hi there Thank you for your email. To purchase away tickets you will need to be atleast a member and in some cases a previous mermber with loyalty points , for home games you again will need to be a member as tickets will sell out very quickly. For more info please see link. http://www.chelseafc.com/page/Membership/0,,10268,00.html" "I replied, "i am aware i need to be a member and its a first come first serve basis. I just need to know when i purchase the tickets where do i pick them up from?" And i got no reply lol